Service Delivery Manager, Cádiz
Empresa
Netgear Limited
Provincia
Cádiz
Ciudad
Gibraltar
Tipo de Contrato
Tiempo Completo
Salario
Entre 36000 Euros y 42000 Euros Bruto/año
Descripción
Service Delivery Manager
About Netgear Business
Helping Gibraltar businesses grow. We are a leading IT solutions provider dedicated to delivering exceptional service and supporting our clients success.
The Role
We are seeking an experienced Service Delivery Manager to lead our IT service delivery team (6 10 people) and ensure operational excellence, continuous improvement, and outstanding customer service. As a key member of our Senior Leadership Team, you will drive business growth, support your team s development, and maintain strong client relationships.
Key Responsibilities
Oversee all IT service operations, ensuring service excellence and continuous improvement.
Act as the final escalation point for technical issues provide Level 3 support and cover Level 2 as needed.
Support the Service Desk Manager in daily operations and strategic planning.
Collaborate with the sales team to support business growth and client acquisition.
Manage and deliver projects on time and within budget, including technical project work and post-project reviews.
Design and implement operational changes to enhance efficiency and customer satisfaction.
Champion customer service excellence, ensuring client issues are resolved promptly and in clear, client-friendly language.
Develop and present Quarterly Business Reviews (QBRs) and technology roadmaps to key clients.
Lead, mentor, and develop the service delivery team, fostering a culture of continuous learning.
Prepare and present regular performance and service delivery reports to the Senior Leadership Team.
What We re Looking For
Minimum 3 years experience managing a team in IT service delivery or a related field.
Preferred certifications: ITIL, Microsoft 365, CompTIA Network+ (or similar networking).
Strong experience with Microsoft 365 administration and Microsoft server environments.
Excellent leadership, communication, and relationship-building skills.
Commercial awareness and experience collaborating with sales or business development teams.
Project management experience, including technical project delivery.
Analytical mindset with a focus on continuous improvement.
What We Offer
Approx. 40,000 salary (paid in GBP, negotiable based on experience)
Training and professional development opportunities
Staff discounts on hardware purchases
Supportive, growth-focused team environment
How to Apply
Please send your CV and cover letter to amit netgear.gi. We look forward to hearing from you!
Let me know if you d like to adjust any details or add more about your company culture, benefits, or the application process.
Microsoft 365, Microsoft Server, Ubiquity, Threatlocker, Keeper, Cove
About Netgear Business
Helping Gibraltar businesses grow. We are a leading IT solutions provider dedicated to delivering exceptional service and supporting our clients success.
The Role
We are seeking an experienced Service Delivery Manager to lead our IT service delivery team (6 10 people) and ensure operational excellence, continuous improvement, and outstanding customer service. As a key member of our Senior Leadership Team, you will drive business growth, support your team s development, and maintain strong client relationships.
Key Responsibilities
Oversee all IT service operations, ensuring service excellence and continuous improvement.
Act as the final escalation point for technical issues provide Level 3 support and cover Level 2 as needed.
Support the Service Desk Manager in daily operations and strategic planning.
Collaborate with the sales team to support business growth and client acquisition.
Manage and deliver projects on time and within budget, including technical project work and post-project reviews.
Design and implement operational changes to enhance efficiency and customer satisfaction.
Champion customer service excellence, ensuring client issues are resolved promptly and in clear, client-friendly language.
Develop and present Quarterly Business Reviews (QBRs) and technology roadmaps to key clients.
Lead, mentor, and develop the service delivery team, fostering a culture of continuous learning.
Prepare and present regular performance and service delivery reports to the Senior Leadership Team.
What We re Looking For
Minimum 3 years experience managing a team in IT service delivery or a related field.
Preferred certifications: ITIL, Microsoft 365, CompTIA Network+ (or similar networking).
Strong experience with Microsoft 365 administration and Microsoft server environments.
Excellent leadership, communication, and relationship-building skills.
Commercial awareness and experience collaborating with sales or business development teams.
Project management experience, including technical project delivery.
Analytical mindset with a focus on continuous improvement.
What We Offer
Approx. 40,000 salary (paid in GBP, negotiable based on experience)
Training and professional development opportunities
Staff discounts on hardware purchases
Supportive, growth-focused team environment
How to Apply
Please send your CV and cover letter to amit netgear.gi. We look forward to hearing from you!
Let me know if you d like to adjust any details or add more about your company culture, benefits, or the application process.
Microsoft 365, Microsoft Server, Ubiquity, Threatlocker, Keeper, Cove