Technical Support Analyst, Málaga
Empresa
Axiom Software Solutions
Provincia
Málaga
Ciudad
Málaga
Tipo de Contrato
Tiempo Completo
Descripción
Technical Support Analyst
Position: Technical Support Analyst
Location: Malaga, Spain (Hybrid 4 days onsite a week)
Duration: Long Term B2B Contract
Job Description:
Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.
Reception, prioritization, investigation, escalation and resolution of incidents.
Critical Alerts monitoring.
Rising and follow up of continuous improvement plans for batch and online.
Continuous collaboration with second-level teams and suppliers.
Monitoring of metrics in order to improve and detect their deterioration.
Communication with users being the only communication link with Business at times.
Knowledge of monitoring applications
Experience in ITIL framework
Management and resolution of incidents and requests through Service Now.
EXPERIENCE
0-3 years of experience in relevant fields.
itil, batch,
Position: Technical Support Analyst
Location: Malaga, Spain (Hybrid 4 days onsite a week)
Duration: Long Term B2B Contract
Job Description:
Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.
Reception, prioritization, investigation, escalation and resolution of incidents.
Critical Alerts monitoring.
Rising and follow up of continuous improvement plans for batch and online.
Continuous collaboration with second-level teams and suppliers.
Monitoring of metrics in order to improve and detect their deterioration.
Communication with users being the only communication link with Business at times.
Knowledge of monitoring applications
Experience in ITIL framework
Management and resolution of incidents and requests through Service Now.
EXPERIENCE
0-3 years of experience in relevant fields.
itil, batch,