Electronic Workplace L2 Client Support, Madrid
Empresa
Julius Baer
Provincia
Madrid
Ciudad
Madrid
Tipo de Contrato
Tiempo Completo
Descripción
Electronic Workplace L2 Client Support
Here is your text with improved formatting using hyphens ( - ) for bullet points, while keeping the original content unchanged:
---
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let s shape the future of wealth management together.
YOUR CHALLENGE
GENERAL DESCRIPTION
- Provide deeper (Level-2) technical support to clients across the bank and their applications running on their workstations.
- Act as 2nd line of defence for Service Desk support for unknown issues requiring additional analysis and troubleshooting.
Client Management (internal external)
- Highly customer-oriented mindset
- Ability to communicate technical context clearly
Business Management
- Resolution of client support issues within the EWP L2-Client team
- Prioritization and escalation of issues according to impact and urgency
- Deliver personalized support and follow-up to affected users
- Investigation of unknown issues towards finding permanent documented solutions
- Act as an interface between L1 and L3 support teams
- Collaboration with L3 team on projects related to current and new technologies
- Support the team leader in administrative and cross-topic matters
Regulatory Responsibilities /OR Risk Management
- Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
YOUR PROFILE
Personal and Social
- 18 to 24 months of technical customer focused experience is desired
- Team player
Professional and Technical
- Good analytical thinking and solution-oriented approach
- Able to analyse and solve tasks independently
- Ability to assess impact and urgency to prioritize efforts on a daily base
- Apprenticeship as a computer technician or High School diploma equivalent with further technical education
- Microsoft MCP Certification at Client Level would be an advantage
- Familiar with ITIL v4 (definitions, processes optimization...)
- Good communication skill in English verbal and written
- Good communication skill in German would be a strong advantage
We are looking forward to receiving your full job application through our online application tool.
Microsoft MCP Certification, ITIL
Here is your text with improved formatting using hyphens ( - ) for bullet points, while keeping the original content unchanged:
---
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let s shape the future of wealth management together.
YOUR CHALLENGE
GENERAL DESCRIPTION
- Provide deeper (Level-2) technical support to clients across the bank and their applications running on their workstations.
- Act as 2nd line of defence for Service Desk support for unknown issues requiring additional analysis and troubleshooting.
Client Management (internal external)
- Highly customer-oriented mindset
- Ability to communicate technical context clearly
Business Management
- Resolution of client support issues within the EWP L2-Client team
- Prioritization and escalation of issues according to impact and urgency
- Deliver personalized support and follow-up to affected users
- Investigation of unknown issues towards finding permanent documented solutions
- Act as an interface between L1 and L3 support teams
- Collaboration with L3 team on projects related to current and new technologies
- Support the team leader in administrative and cross-topic matters
Regulatory Responsibilities /OR Risk Management
- Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
YOUR PROFILE
Personal and Social
- 18 to 24 months of technical customer focused experience is desired
- Team player
Professional and Technical
- Good analytical thinking and solution-oriented approach
- Able to analyse and solve tasks independently
- Ability to assess impact and urgency to prioritize efforts on a daily base
- Apprenticeship as a computer technician or High School diploma equivalent with further technical education
- Microsoft MCP Certification at Client Level would be an advantage
- Familiar with ITIL v4 (definitions, processes optimization...)
- Good communication skill in English verbal and written
- Good communication skill in German would be a strong advantage
We are looking forward to receiving your full job application through our online application tool.
Microsoft MCP Certification, ITIL