Technical Account Manager, Madrid
Empresa
Amazon
Provincia
Madrid
Ciudad
Madrid
Tipo de Contrato
Tiempo Completo
Descripción
Technical Account Manager
At AWS Enterprise Support were looking for a Technical Account Manager (TAM) to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.
As we continue to rapidly expand AWSs Enterprise Support organization youll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentor-ship and active support to achieve AWS certifications.
This role is within our Strategic Industries group, and specifically within the team looking after strategic accounts in the Energy and Utilities vertical.
The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!
Culture
Were passionate about supporting the needs of our people and their family members.
Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Key job responsibilities
Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning
Utilize technical skills to solve difficult support issues and technical challenges
Understand operational parameters and troubleshooting process for customer issues and escalations
Advocate for customer needs to overcome adoption blockers and drive new feature development
Improve customer capabilities by running workshops, operations and architecture reviews
Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
Work with customers across all levels from developers through to C-Suite executives
Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
AWS,
At AWS Enterprise Support were looking for a Technical Account Manager (TAM) to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.
As we continue to rapidly expand AWSs Enterprise Support organization youll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentor-ship and active support to achieve AWS certifications.
This role is within our Strategic Industries group, and specifically within the team looking after strategic accounts in the Energy and Utilities vertical.
The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!
Culture
Were passionate about supporting the needs of our people and their family members.
Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Key job responsibilities
Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning
Utilize technical skills to solve difficult support issues and technical challenges
Understand operational parameters and troubleshooting process for customer issues and escalations
Advocate for customer needs to overcome adoption blockers and drive new feature development
Improve customer capabilities by running workshops, operations and architecture reviews
Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
Work with customers across all levels from developers through to C-Suite executives
Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
AWS,